FAQ’s

 

Rising11 Account-

What is Rising11?

Rising11 is one of the most promising fantasy sports gaming platform in India with best services. Rising11 offers the users to earn real money by using their skills and knowledge for playing fantasy sports in multiple sports.

How do I sign up?

The users can sign up on Rising11 by filling a short registration form available on the homepage of Rising11 App.

Why can’t I log in to my account?

The users may encounter signup problems due to various reasons. The primary reasons due to which the user might not be able to signup can include the user might be entering incorrect email address or password. In case the user has forgotten his/her password, there’s a Forgot Password link available below the login option. By clicking on the Forgot Password link, the user will be taken to a new webpage, wherein the user can reset his/her password by entering his/her registered mobile number and Rising11 will send an OTP. The user can enter the OTP sent by Rising11 to reset his/her password.

Can I have multiple accounts on Rising11?

No,A user is permitted to have only one account under its name with valid supporting documents on Rising11. Please refer Fair Play policy for further details.

Can I update/edit my information?

The users can easily update/edit their information by logging into their Rising11 account using their registered email address and password .After logging into their Rising11 account the user can edit/update their information by clicking on ‘My info & setting’ on the top left of the page. The users will be able to edit their basic information including date of birth and address but the user won’t be allowed to change, update/edit their profile name, email address, mobile number or team name once registered with Rising11.

I’m sure I’ve got the right username and password but I still can’t log in.

In case you are a registered and verified user of Rising11, and are using the correct registered email address and mobile number but still can’t login into your Rising11 account, please reach out to us via the Contact Us page.

I did not get any confirmation email after I signed up.

In case you haven’t received any confirmation email from Rising11 after registering with Rising11 there could be 2 reasons:

1.-The mail sent by Rising11 might have been marked as “Spam” and could have been sent to the spam folder of your mailbox. In such case, please check the spam folder of your mailbox and mark Rising11 as ‘Not Spam,’ additionally add Rising11 to your contacts in order to avoid any future inconvenience.

2.-The user might have mistyped his/her email address while registering with Rising11. In such case, please reach out to us via our Contact Us page

I don’t know much about Fantasy sports – can I still play?

So, yes, you can play even if you don’t know much about fantasy. The fantasy sports services offered by Rising11 are for everyone including those who don’t know much about cricket. In addition, the “How to Play” section of Rising11 website can assist you in playing the game by briefing you about the playing tactics.

Playing on Rising11-

How do I play on Rising11?

The users can avail the services offered by Rising11 and play contest(s) organized on Rising11 by simply registering/logging into their account. In order to play and avail the services provided, the user needs to follow these simple steps:

1.            Register/Login to Rising11

2.            Select the match you want to join and then click on the ‘Create New Team’ button for creating your team

3.            Create your team of players (including a Captain & Vice-captain) within an allocated virtual budget of 100 credit points choosing from all the players in the match for every sports.

4.            Join free or cash contests of your choice. Cash contests let you win cash and require an entry fee, for which we provide multiple payment methods such as Credit Cards, Debit Cards, Net banking, and different wallet services.

5.            After the beginning of the match your team is awarded points on the basis of the on-field performance of your selected players. Final points, ranks, and winners are declared after the end of the match

When does Fantasy Games start on Rising11?

Fantasy games on Rising11 are comes with a deadline which is usually prior 5 minutes before the beginning of the real match.

 

How do I select my team?

Creating a team on Rising11 is very Simple, the user can create his/her team by selecting the match. He/she wants to join and then clicking on the “Create New Team” option available under “My Teams” section. The user can then create his/her team by selecting 11 players (including Captain and Vice-Captain) in fantasy cricket & fantasy football, 7 players (including Captain and Vice-Captain) in fantasy kabaddi, from the individuals playing in the match within the given virtual budget of 100 credit points.

 

Can I change my teams for future matches?

Yes, the user needs to create a new team for every match on Rising11.

 

What if one of my chosen players does not play in the match?

In a match if your chosen player is not playing, then your team will not be awarded any points.

 

How many players are needed to create a team?

In order to create a team, the user requires 11 players in cricket wherein there must be at least 3 bowlers, 3 batsmen, 1 all-rounder & 1 wicket-keeper, 11 players in football where there should be at least 3 defenders, 3 mid-fielders, 1 striker & 1 goal-keeper, 7 in kabaddi with at least 2 defenders, 1 all-rounder & 1 raider.

Can I choose players from one side only?

No, the users cannot choose players from one team only. They are allowed to choose a maximum of 7 players only from a single team in cricket & football, and a maximum of 4 players in kabaddi. The remaining players should be selected from the other side.

 

I’ve spent my entire budget before selecting all the players of my fantasy team. How do I complete my team?

Rising11 allows the users to create their team within a virtual budget of 100 credit points only. Thus, the user must use the provided credits efficiently for selecting all the players of the team within the given budget of 100 credit points only.

 

What is the use of a Captain & Vice-captain in a team?

 The player chosen as the Captain of the user’s team is awarded 2 times the original points whereas the Vice-captain of the team is awarded 1.5 times the original points according to their on-field performance.

 

When I make changes to my team, how long does it take for the changes to reflect?

The users are allowed to make multiple changes in their team but prior the deadline of the match. In addition, the changes made by the users are modified and reflected instantly.

 

Can I edit my team during the match?

The users are not allowed to create or edit their teams during the match. The users are only allowed to make all the changes prior to the deadline, which is usually 5 minutes before the start time of the real match for every Sport.

How can I change my team name?

Rising11 does not allow the users to change their team names once it has been registered with us.

 

How do I create multiple teams for the same match?

The users can create multiple teams only after creating their first team. The users can create another team by clicking on “Create New Team” option. The user can additionally create a new team by cloning his/her previous team via the “Clone” option available on the My Teams page.

 

How many teams can I create for a single match?

Rising11 allows the users to create a maximum of 5 teams for a single match.

 

Can I join the same contest using multiple teams?

In an event wherein the contest displays “Multiple Entry,” a user can join the same contest using a maximum of 5 teams otherwise the user is allowed to join one contest with one team only. The user can identify a “Multiple Entry” contest through an “M” sign embarked on the contest.

 

Can I choose which of my teams will compete in a contest (Team 1/ Team 2/Team3) after joining?

The users are allowed to choose their team in a contest (Choose Team 1/Team 2/Team3  to compete) from the ‘Joined contests’ tab until the deadline.

 

Scores and Points-

How will my Team score points?

The user’s teams are awarded scores on the basis of the on-field performance of their selected players in the live match. Check out our ‘Fantasy Points System’ to know more about the points.

 

When do the points get updated?

The points usually get updated in every few minutes, however, the final points, team’s total and your rank are calculated and updated after the completion of the match. The declaration of winners and distribution of prizes is accomplished only after the point verification on the part of Rising11.

 

I have created my team before the deadline, so why hasn’t my team got any points yet?

The points are awarded to the users on the basis of on-field performance of their selected players. Thus, the points are awarded only after the beginning of the live match.

 

Which website do you refer to update the points?

The scores are calculated on the basis of information received from third-party sources. The third-party sources associated with Rising11 are completely reliable such as governing bodies, to correct and verify the score feed & ensure accurate tabulation of points. In addition, the scores are calculated on the basis of the live feed of the matches.

 

Will I get points for Man of the Match?

No, there are no points awarded for Man of the Match.

 

What happens when there is a tie between users? How will you distribute the prize?

In an event wherein there’s a tie between two or more users the prize money is distributed between the users equally.

 

Do I get points for a Super Over in a Match?

No, points are not awarded to the users for a super over in a match as the points scored or wickets taken by the players in a super over are not considered in their official records.

 

How can I cross check my team’s points?

The users can cross-check their team’s points by clicking on the ‘Fantasy Scorecard’ link on the Live Score page. If you want to cross check your team’s points with the points system again, visit our ‘Fantasy Points System’ page.

 

If a player is sent off by the umpires for misconduct in a match, does he still score points on Rising11 once he’s back on the field?

In an event where in any player is sent off the field in a match by the umpire, the player will still score and retain points on Rising11 according to the standard point system of Rising11 for his performance and contribution on the field. Further, if the umpires allow the player to get back on the field in the same match, the player will once again be eligible to score points for the duration of his stay on the field.

 

Do I get points for a substitute player if replaces any player on-field?

No, your team is not awarded any points for a substitute player in case he replaces any player on-field as the substitute is not considered as a part of playing XI in cricket & football. However, in kabaddi, 2 points are awarded to the substitute player.

 

Contests-

What type of contests can I join?

The users using the services and Fun Features provided by Rising11 can join various types of contests organized by Rising11 such as 5-members, 10-members, 30-members and 100-members contests (depending on the number of competitors in a contest). Further, the users can join cash contest(s) to win real money or they can join the practice contests free of cost to enhance their playing skills.

 

What are public contests?

The public contests organized by Rising11 are contests that are open to everyone. Any of the Rising11 users can join the public contest(s) organized by Rising11 and be eligible for winning the contest(s).

 

What are private contests?

The private contests organized on Rising11 are contests which the user creates. In private contest a user can create his/her own contest with a pre-defined number of participants and a pre-defined winnings amount. The private contest can be shared by the user among his/her friends via a unique code. As the private contests are the contests created by the user, thus, it is not visible to all the users of Rising11 and is only accessible by the users who have the unique code for the contest.

 

How do I join contests?

The users can easily join any of the contests organized by Rising11 by just clicking on the ‘Join‘ button below the specific contest, the user wishes to join.

 

What are cash contests?

The cash contests organized by Rising11 are contests wherein the users can join by paying a pre-defined entry fee and can compete with other Rising11 users in order to win prizes and real money. However, the user whose team scores the highest aggregate of points will be declared as the winner of the contest.

 

How do I know if a contest has a single winner or more than one winner?

The users can identify if a contest has a single winner or more than one winner by selecting the contest and clicking on the Winners option to view a detailed list of winners & the prize money for each rank.

 

How many winners will be announced for contests with multiple winners?

The number of winners in the contest(s) organized by Rising11 varies from one contest to the other. The number of winners to be declared in a contest will be disclosed to the users as soon as the contest is made available to join.

 

How is the prize money distributed in case of multiple winners?

The users can check the distribution of prize money in case of “Multiple Winners” by clicking on the pre-defined number of winners below each of the contests. In an event, the winning amount is more than ₹10,000, there will be tax deductions according to the government taxation policies. The tax deduction in case of winnings worth more than ₹10,000 is done in case of single winning of the user with a single team. In case the user wins more than ₹10,000 with multiple teams then no deductions will be made.

 

What happens if there is a tie between winners of a multiple winner contests?

In an event wherein there is a tie between winners of a multiple winner contests, the prize money for the position of the winners and the immediately next winning position (if any), and so forth complying with the number of tied winners, will be summed up and then distributed equally among the tied winners. All other prize money will remain as per the winner’s standing.

For instance: In an event wherein there are 2 tied winners of a multiple winner contests for the 1st position in the contest, then the prize money of the 1st and 2nd position will be summed up and then distributed among the 2 tied winners. Further, the next highest scoring individual will be awarded the prize money for the 3rd position.

 

What happens if an ODI/T20 match is abandoned?

In an event wherein an ODI/T20 is called-off, the fantasy cricket contest(s) organized on Rising11 associated with the real match will be cancelled and the entry fees will be refunded to the users. This comprises of both the circumstances wherein the real match is abandoned either without a single ball being bowled, or the match is abandoned after it has begun.

 

What happens if a test match is declared as drawn?

In an event wherein the real test match is announced as drawn with neither of the teams completing a single inning, the fantasy match will be cancelled and the entry fees will be refunded to the users.

Further, in an event wherein the real match is declared as drawn with either of the teams completing an inning, the fantasy match will be considered to have completed and the entry fees will not be refunded.

 

What happens when a match is completed as per the D/L method?

In an event any match is completed through D/L method, the match is considered as completed on Rising11 and the points are awarded accordingly. In such cases, the ranks and points are awarded on the basis of live scores and no refund is made in such cases.

 

What if the contest doesn’t fill up with the required number of participants?

In this condition, it will also Mentioned in contest details.

What do I win in a cash contest?

The users playing the cash contest(s) organized by Rising11 win real money according to his/her rank as the winning prize.

 

Why do ranks keep fluctuating during a contest?

The ranks keep fluctuating in a mid of contest because of the changes in the aggregate scores of the teams due to the on-field performance of your chosen players.

 

Can I join a contest in the middle of the series?

Yes, the users can join a contest in the middle of a series in an event that the series is not yet closed i.e. it has not reached its deadline. Further, users joining a contest in the middle of the series have an equal opportunity of winning as everyone else.

 

How do you decide the winner of a contest?

The winner in a contest is decided on the basis of the aggregate a team scores. The user whose team scores the highest aggregate of scores on the basis of the on-field performance of their chosen players is announced as the winner of a contest.

 

Cash Prizes-

How will I be informed if I win a Cash prize?

Rising11 updates the final ranks and points immediately at the end of every match. In an event a user wins a cash prize post participating in a contest(s), the winnings amount will be credited automatically to the Rising11 account wallet of the user.

 

When will the winnings be distributed?

Rising11 usually completes the process of winner declaration and distribution of winnings amount among the winners within few hours after the end of the match. Rising11 team checks and verifies the scorecard of the live match with the scorecard at Rising11 in order to ensure that correct points have been rewarded to the users on the basis of on-field performance of their chosen players.

 

Does the amount in my Winnings Account have any expiry date?

The amount in the winnings account of the user should be withdrawn to the user’s bank account within 365 days of the transfer. In an event the user fails to withdraw his/her winnings within 365 days of credit, then the winnings amount of the user will be forfeited by Rising11.

 

Account Balance-

How do I check my Rising11 account balance?

The users can check their Rising11 account balance by clicking at the Menu option available at the top left corner of their screen. After clicking on the Menu option click on the My Account section for a detailed account balance and most recent transactions on Rising11.

 

What are the ways to add money?

The users can add money to their Rising11 account by using various transaction methods such as Debit Card, Credit Card, Net banking and different wallets. If the users have any query regarding adding money to their Rising11 wallet they can reach out to us via our Contact Us page.

 

Is it safe to pay through your application?

Rising11 uses verified third-party payment gateways that use various security checks in order to ensure that all the transactions on our website are completely safe and credible.

 

How do I get through the payment gateway?

You don’t need to do anything special; we’ll take care of this during the payment process. & ensure you have a hassle-free experience.

 

How do I get notification for my transaction?

Rising11 sends you a confirmation email to your registered email address submitted at the time of registering with Rising11 along with an Order No. or a Transaction Id of your transaction.

 

What if the payment is deducted from my card and not updated in the Rising11 account?

This usually happens when there is a delay in communication among the parties involved in the transaction primarily from the bank’s end. In such an event the users can reach out to us via our Contact Us page with the screenshot of their card/bank statement affirming that there has been a deduction from the user’s card so that we can check and assist the users with their concerns and queries.

 

How long does it take for my deposited amount to be credited into my Rising11 account balance?

The account balance of your Rising11 will be updated immediately after you have made a deposit to your account. In case the balance in your Rising11 account is not updated immediately reach out to us via our Contact Us page.

 

Does the amount in my ‘Unutilized’ Account have any expiry date?

Yes, the amount deposited in your unutilized accounts comes with an expiry date and should be used within 365 days of credit. In an event, the user does not use the amount deposited in their unutilized amount within 365 days from the date of credit Rising11 is authorized to forfeit such unutilized amount, without any liability or obligation to pay any compensation to you.

 

In what order does my Account Balance get utilized towards the entry fee for a cash contest?

Rising11, first of all, deducts the amount from your unutilized account followed by your Cash Bonus account, and lastly from your Winnings account to cover the entry fee for any cash contest that you join.

 

What is Cash Bonus? How can I get it?

The cash bonus offered by Rising11 can be defined as an amount awarded to the users by Rising11 under various schemes and promotions of Rising11. In addition, the users can receive a cash bonus when they join Rising11 for the first time or under promotional schemes of Rising11.

 

What if my transaction fails and the amount is deducted from my bank account?

In case you are carrying out a transaction on Rising11 and your transaction fails due to certain circumstances and the amount is deducted from your bank account but is not added to your Rising11 account. In such case please contact the payment gateway you had used for carrying out the transaction. The transaction failure amounts are to be refunded by the payment gateways as we do not receive any payments in case of transaction failure.

 

Does the Sign-up bonus in my wallet have with an Expiry Date?

Sign-up bonus credited to your Rising11 wallet while joining the platform will expire within 30 days of the credit of the amount.

 

Does my Transaction history have a Validity?

All your Transaction history (including but not limited to Amount Added, Winnings, League Joined, etc.) will only be available for the last 15 days. In case you’ve any query related to any of your transaction please reach our support team within 7 days of occurrence of the issue.

 

Verification-

Is verification necessary to join contests on Rising11?

In order to join contests on Rising11, the users are required to verify at least their email address and mobile number. However, the user will not be eligible for the cash bonus offered by Rising11 to its new users. In addition, the user would not be allowed for any withdrawal until and unless his/her account is verified by Rising11.

 

How do I get my Rising11 account verified?

The account verification process with Rising11 is very simple and a one-time process. In order to verify your account manually click on the Menu button available at the top left corner of the page and then select “Verify” from the drop-down menu. Verify your account by following the below-mentioned steps:

1.            Enter your mobile number and then enter the OTP received on the mobile number in order to verify your mobile number.

2.            Enter your email address and verify your email address by clicking the verification link sent by Rising11. In an event you have chosen direct registration by logging in with your email address will be automatically verified by Rising11.

3.            The third step of verification process at Rising11 is the PAN card verification. In order to successfully verify your PAN card details, upload your PAN Card number, PAN Card image and other required details. After successfully uploading and entering the required details click on ‘Save PAN Card”

4.            After successfully submitting your PAN card details submit your bank account details for completing the verification process. PAN card and bank account details are verified on the very same day.

Note: The Name on the PAN card and the image proof uploaded as required for Bank Account verification should match with each other. In addition to this, only original image of the PAN card is acceptable, we do not accept photocopies of PAN card for verification.

 

Why do I need a PAN card on Rising11?

Rising11 is a fantasy sports platform that enables its users to win real money by using their cricketing skills and knowledge. Rising11 involves transaction and transfer of real money between your Rising11 account and your bank account. Thus, in order to make withdrawals from your Rising11 account, it is mandatory to verify your PAN Card details with Rising11 as a proof of identity. In an event the user does not have a PAN Card, he/she can still play on Rising11 and the winning amounts will be deposited in the “Your Winnings” section of users’ Rising11 wallet. Further, the user can withdraw the amount by applying for a PAN card in the meantime and verifying his/her PAN card details with Rising11.

 

Why did my verification fail?

Your account verification with Rising11 can fail because of many reasons which might include:

1.            You have not uploaded your PAN Card as an identity proof mandatorily required for verification

2.            The PAN card number entered by you does not match with the PAN card details submitted at the time of verification request.

3.            The Date of Birth entered by you at the time of creating your Rising11 account does not match with the Date of Birth mentioned on the PAN Card submitted by you.

4.            Your name on the PAN card and on the bank account does not match.

5.            The IFSC code you have provided is either incorrect or does not belong to the bank branch mentioned for verification.

6.            The visibility or clarity factor of the documents uploaded by you is very low.

7.            The bank account number on the bank account proof uploaded by you for verification purpose does not match with the Bank account number entered by you in the verification request.

In an event, if your verification request gets rejected and your verification fails you will be informed about the reason leading to verification failure which will be appearing on top of the verification page for your reference.

 

Withdrawals-

How do I withdraw money from my Rising11 account?

The users are allowed to withdraw money from “My Winnings” section of their Rising11 wallet, only after they successfully complete the verification process. The users can withdraw a minimum of ₹200 and a maximum of ₹50,000 in a day wherein the user can make a request of ₹25,000 at a time. Further, the withdrawal amount will be deposited to your bank accounts within a time period of 2-3 days.

 

Why can’t I withdraw the Cash Bonus available in my Rising11 account?

The cash bonus is an amount provided to you by Rising11 under various schemes additionally it comes with an expiry date. Thus, you cannot withdraw the cash bonus amount in Rising11 but you can use the bonus provided as a part of offers to pay of the entry fee to join contests. However, the bonus provided as a part of Refer & Earn program can be used to pay the entry fee to join leagues .The bonus amount (if any) shall expire at the end of 30 days from the date of credit of the bonus amount (if any).

 

What bank account details do I need to provide for withdrawal/verification?

In order to successfully complete the withdrawal process, the user needs to provide certain information as a part of identity verification. The user needs to provide the following bank account details:

1.            Name of the bank

2.            Name of the branch

3.            Name of the account holder

4.            Account Number

5.            IFSC code

 

Legality-

Is the paid version of Fantasy Games legal in India?

Yes, the paid version of Fantasy Games is legal in India as it is considered to be a game of skills which is legal.

 

Am I allowed to play if I’m under the age of 18?

Rising11 does not allow any individual below the age of 18 to participate or use the services and Fun Features provided by Rising11.

 

Do I have to pay taxes when I withdraw money to my bank account?

In an event, the Winning amount crosses the mark of ₹10,000 a tax of 31.20% is imposed on the amount which is paid off by Rising11 by deducting the tax amount from the winning amount. However, the users are provided TDS certificates in accordance to the Income Tax Act 1961. In addition, the users shall be responsible for payment of any other applicable tax, including (but not limited to), income tax, gift tax, etc. in respect of the Cash Prizes money won.

 

Fair Play Violation-

What are the things that are neither allowed not appreciated by the Rising11 platform?

1.            A single user cannot create multiple accounts on Rising11

2.            Any user misusing his/her referral code by creating different fake accounts on Rising11 in order to earn Cash Bonus.

3.            A user is not allowed to submit fake or some else’s documents.

 

What happens if a single user uses various ids or create multiple accounts using his/her referral code in order to earn cash bonus?

In case, a user is using a single device for creating multiple accounts on Rising11, it should be ensured by the user that all the mandatory verification formalities including mobile, email, PAN card & Bank Account details verification has been done by the user for all the accounts created. Abiding by the said process will help such users, who create multiple accounts on a single device, in terms of smooth withdrawals on Rising11.

 

What happens if someone converts or tries to convert cash bonus into winnings amount by activities that violate Fair-Play policy of Rising11?

In an event any user carries out activities that violate the Fair Play Policies of Rising11 for converting cash bonus into winnings, Rising11 shall block the user refraining him from using the services & Fun Features provided by Rising11 alongside resetting the Rising11 wallet value of the user to “0” by deducting all the amount present in his/her Rising11 wallet.

 

Payments-

How to add a credit/debit card to my Rising11 account?

You can add a credit/debit card to your Rising11 account by following a few simple steps. Click on ‘Add Cash’ tab, enter the amount you wish to add and select your payment gateway, select a card and enter your card details. Click on ‘Save & Proceed’

 

Is it safe to enter my card details? Does Rising11 save any of it?

Rising11 uses secure and credible third-party payment gateways for transactions that use 3D secure authentication which ensures that it is safe to share your card details with Rising11. In addition, Rising11 does not store any of your card information, including your CVV number.

 

Can I add multiple credit/debit cards to My Account?

Yes, you can add numerous credit/debit cards to your account until and unless they have not expired.

 

What type of cards can be Saved/Used?

You can use all major types of credit/debit cards including Visa, MasterCard, Maestro, etc.